Q. When are your bouncy castles available?
A. Our castles are available 7 days a week all year round including bank holidays.
Q. How do I book?
Q. How do I pay?
A. You pay on the morning of your hire, most people pay cash, if you pay by cheque we will need payment ten days before your hire date. Unfortunately we are not able to accept credit/debit cards.
Q. What notice do I need to give?
A. Its best to book as early as possible to avoid dissapointment.
Q. What happens if it rains on the day of hire?
A. Most of our castles come with rain covers but if you still decide to cancel due to weather then please let us know as soon as possible, preferably before 9am, you will not be charged for making this decision. It may also be necessary for us to cancel for the sake of safety if extreme weather is paramount such as relentless rain or high winds. We will always supply a castle wherever possible.
Q. How much will it cost?
A. Please see our pricing page for all prices. Prices may vary depending on your intended use, i.e. business / home or zone.
Q. What does the price include?
A. All prices include delivery, setting up and down of bouncy castle and collection. You will also receive a blower, ground pegs, extension cable and a ground sheet.
Q. Do I have to pay a deposit or booking fee?
A. a deposit may be required on some hirers when making the booking
Q. When hiring a castle is there anything I need to provide?
A. You will need to supply a 240v mains power supply. For new customers you will need to provide 2 forms of I.D. ie driving licence, passport and utility bill. This form is part of your hire agreement that you must read and sign on the day of hire.
Q. How much space is needed?
A. You will need to allow a minimum of 4 feet at the front and rear of the castle and 3 feet on either side, this is to allow access. Please make sure all garden items such as garden toys, furniture, slides, rubbish and dogs mess is removed from the area where the castle is to be sited. Please also remove any overhanging branches, treas, bushes and any clothes lines.
Q. How long does it take to set-up?
A. Each castle takes about 10 minutes to set-up and 20 minutes to take down, times may vary slightly depending on which castle you have.
Q. Do you hire overnight?
A. Yes under certain circumstances this can be arranged at a cost of £25.00, please contact us.
Q. What happens if a problem arises during the hire period?
A. It is very rare that a problem arises that can not be dealt with by the hirer. But in the unlikely event one should arise feel free to contact us at any time and we’ll be around ASAP to sort it out.
Q. How does the inflatable operate?
A. All of our units run on electric fans. The blowers must be kept switched on at all times. Failure to do this will result in castle deflating.
Q. How much does the castle cost for me to run?
A. An average electric unit costs around £1 for a day’s use. A petrol blower or generators costs will vary depending on current fuel costs.
Q. How long do I get the castle for?
A. You can order the inflatable for a few hours or you can keep it all day, the price remains the same, at the daily rate. The reason for this is because the workload for us is the same. Evening and overnight hires can sometimes be arranged at additional cost as long as there is adequate lighting and security. During busy periods we strive to get all our units delivered by 12.00 midday and have them collected from 5pm, although pick up time can be arranged later and an overnight charge will be apply. We do our utmost to let you have the unit for as long as possible. Inflatables hired indoors have priority when it comes to delivery and collection times. This is due to the strict time keeping policies that tend to come with hall hire.
Q. Can you provide supervision for the duration of the hire?
A. Yes, for an extra charge, we can provide a supervisor to manage the inflatable for the hire term.
Q. What happens if you don't turn up?
A. We have never let any of our customers down. We do get calls from people that have been let down by other hirers due to mistaken function dates and double bookings. None of our customers are able to say this! Obviously like everyone else we are susceptable to events beyond our control like traffic delays and accidents (even if we are not directly involved) but thankfully we have never been affected to any degree with these issues.
Q. Can castles be set up on a slope or concrete?
A. No this is not possible.
Q. How safe are your castles?
A. To us safety is paramount. All of our units are of commercial quality and tested annually and conform to strict industry guidelines. We are one of a few companies in the area accredited to the pippa scheme and are members of the BIHA (British Inflatable Hirers Association). All of our equipment is hygienically cleaned, regularly serviced and complies with UK Health and Safety guidelines.
Q. Do you supply risk assessment?
A. Yes we supply risk assessment for your hire, if you require a risk assessment please ask for this on time of booking.
Q. Are your electrics pat tested?
A.Yes all electrical equipment is PAT tested and marked, if you require a copy for any reason please ask on time of booking.